Program Inception: Summer 2001

This hospital system currently employs over 2,100 people. They are known throughout the region for their quality and experience in the medical field.

Challenge:
Tracking of maintenance and repair expenditures was inconsistent across the multi-facility system. No visibility into what was being spent on equipment maintenance.

Solution:
Developed a customized solution that confronted the complex needs of a multi-hospital system, while being sensitive to the unique strengths and requirements of each location within the system.
Developed a centralized model that worked in partnership with their existing in-house clinical/biomedical engineering department.

Sample Equipment Covered:
Analyzers, Endoscopic Camera, Gamma Camera, Centrifuges, Compressors, Computers, Lasers, Fetal Monitors, Microscopes, Printers, Scales, Ultrasounds, X-Rays, Ventilators, Ophthalmic Equipment, Operating Tables, Radiographic Tables, Endoscopes, Gastroscopes, Bone Densitometer, etc.





Program Inception: Spring 2002

This state is located in the northeastern region of the country. The population exceeds 10 million.

Challenge:
State government required expense reductions while maintaining same level of service. Decentralized purchasing procedures offered no transparency into cost of repairs. State wanted contract oversight and centralization. State wanted payment with installments and pro rated costs for partial year coverage.

Solution:
The EMP reduced expenses while maintaining service coverage, allowing end users the ability to use their vendor of choice. Equipment is now easily added or removed from the program to allow for end users to maintain their own inventory. Remi Online gave the state ability to see all cost metrics associated with repair and maintenance of covered equipment.

Sample Equipment Covered:
Fire Alarm Systems, Computers, Servers, Copiers, Analyzers, Printers, Scanners, Radios, Mailing Equipment, Laboratory Equipment, Telephone Systems, X-Ray Units, Film Processors, Microscopes, Security Systems, etc.





Program Inception: Fall 2007

This state university currently has more than 15,000 students, 3,000 faculty/staff and a campus covering 75 city blocks. As the state’s largest employer, it has evolved into a world-renowned research university and health care center.

Challenge:
Largely decentralized purchasing decisions resulting in excessive spending on overpriced maintenance agreements. Maintenance expenditures from year to year were dramatically increasing. Lack of control on service vendor behavior- no mechanism to measure if the level of services outlined in the agreements were being met.

Solution:
Implemented a program guaranteeing an upfront high level of savings from previous service agreements and guaranteeing an annual budget from year to year. Combined over 200 individual maintenance contracts into one single agreement that clearly lists levels of coverage. More control over actual expenditures and vendor performance.

Sample Equipment Covered:
Centrifuges, Fax Machines, Incubators, Analyzers, Ultrasounds, MRIs, Copiers, Workstations, Microscopes, Mass Spectrometers, etc.





Program Inception: Winter 2006

One of the largest casinos in the state, this hotel and casino is a popular destination in the Rocky Mountains.

Challenge:
With extended operating hours, after hour maintenance and repair was a burden on the budget. Client had a few machines that seemed to break down repetitively, but no data was collected for verification.

Solution:
The Remi Group's Dispatch Team and Engineers were able to evaluate after hour coverage and assist in loss ration decisions. Data analysis provided visualization on true expenses of equipment repair. The Remi Group also assisted in new equipment purchases.

Sample Equipment Covered:
Coin Counters, Automatic Coin Wrappers, Computers, Currency Counters, Computers, Barcode Printers, Printers, etc.





Program Inception: Summer 2003

Founded in 1931, this bank has established its presence in its community and surrounding areas. With 17 locations, its assets surpass one-billon dollars.

Challenge:
Each branch owned numerous service contracts with various manufacturers. Late fees on delayed invoice payments became a financial drain for the institution. Institution was unhappy with the service they were receiving from a few of their vendors.

Solution:
Consolidated all service contracts into one program. Remi Online permitted the client to visually track maintenance and service events at multiple sites. Client gained a better understanding of equipment usage and downtime. By utilizing The Remi Group's dispatch program, the client was able to essentially eliminate all late fee penalties. The client received better service by utilizing new vendors.

Sample Equipment Covered:
Cameras, Check Encoders, Check Endorsers, Check Writers, Coin Sorters, Copiers, Currency Counters, Fax Machines, Mailing Equipment, Micro-Film Readers, Time Clocks, Vaults, etc.