Most financial institutions rely upon a great deal of electronic equipment for day-to-day operations. In most cases, service contracts are purchased to cover the equipments' repairs and maintenance beyond the manufacturer's new product warranty period. The service contracts offered by the manufacturer are often very expensive and restrictive and the contract terms often lock clients into a long-term "sole source" service relationship with key coverage limitations, little flexibility, and harsh sanctions and penalties should the client attempt to cancel the contract.

The EPS Equipment Maintenance Management Program provides a flexible alternative to traditional vendor maintenance agreements. Our program saves you money and provides services and support beyond what could ever be realized with traditional service contracts. In addition, The EPS Program gives you the freedom to utilize your preferred service provider for each service event.

Unlike typical service contracts offered by manufacturers and third party service vendors, EPS provides a comprehensive Equipment Maintenance Program that serves only the needs of YOUR organization. We are not affiliated with any Original Equipment Manufacturer, Service Provider, or Leasing Company.

Case Study
Financial Institution
Program Inception: Summer 2003
Founded in 1931, this bank has established its presence in its community and surrounding areas. With 17 locations, its assets surpass one-billon dollars.

Challenge:
Each branch owned numerous service contracts with various manufacturers. Late fees on delayed invoice payments became a financial drain for the institution. Institution was unhappy with the service they were receiving from a few of their vendors.

Solution:
Consolidated all service contracts into one program. Our proprietary online data management tool, Remi Online, permitted the client to visually track maintenance and service events at multiple sites. Client gained a better understanding of equipment usage and downtime. By utilizing The EPS dispatch program, the client was able to essentially eliminate all late fee penalties. The client received better service by utilizing new vendors.